What is a Children’s Contact Centre?
A child focused, safe space where children and parents experiencing separation can connect to establish or maintain relationships.
Parents or other family members can be involved in visitation with children at our centre.
Changeover of care for children between parents can be arranged on a regular basis.
Families who are engaged with the Family Law Court or have parenting agreements in place can also benefit from accessing our centre.
What to expect
Upon contacting Better Together’s Client Intake Team, both parents will be sent a welcome pack.
Both parties are to return the completed Welcome Pack to the Client Intake Team at Better Together.
The Children’s Contact Centre will then call both parties to schedule separate face-to-face appointments.
There will be an initial intake interview for all adults involved. An
orientation and viewing of facilities for children prior to visitation
or changeovers will also be organised.
There will be ongoing reviews and discussion throughout the service to maintain satisfaction of the support provided.
Confidentiality & Privacy
We understand that your privacy is vitally important. Better Together has appropriate policies and procedures in place regarding privacy and confidentiality.
We will always request your permission prior to any information being shared with other agencies that may benefit you.
Legislatively, we are also required to adhere to governmental guidelines on mandatory reporting regarding the safety and wellbeing of all children who access our centre.
Safety & Security
Our main aim is to focus on the child and as such the safety of all who access our Centre is paramount.
With this in mind, we have a comprehensive security system and safety measures in place with 24/7 monitoring. This is to ensure that all children and their caregivers can engage in visitations and changeovers, while having the peace of mind their safety is being upheld.
Our Children’s Contact Centre is funded by the Australian Government Department of Social Services and as such a nominal client contribution is required. However, no family will be denied services due to financial hardship.
For more information. please visit www.dss.gov.au
Centre hours: By appointment only
Thursday to Saturday: Supervised visits & changeovers. Transport is available with corresponding cost.
For a referral form for the Children’s Contact Centre, please click here.
The brochure is available for download here.