Please leave your feedback using the following form.

Why your feedback is appreciated

If you have a concern, chances are that you are not alone. Your feedback could make us aware of problems that we don’t know about. So, we want to hear from you. 

We take all feedback seriously and we want to understand how we can best deliver services to you. 

You are welcome to speak to our staff if you have any issues you wish to raise. We also welcome feedback via email or by phone. 

You are also invited to complete the client complaint form. You can drop it in at either of our offices (see front). Please attention it to the CEO. You can also send it back to our mailing address (see front).



External complaint mechanisms

If you do not feel comfortable raising a complaint directly with us, or if you continue to be dissatisfied after raising your concern with us, assistance is available through: 

  • Queensland Advocacy Service Phone : 1800 818 338
  • You may choose to have a family member or an external advocate to assist you at any stage, or
  • Speak to a manager at Better Together, who will be able to direct you to the appropriate external authority.
Improving our service
Complaints are discussed at Better Together management meetings with a view to improve our service and keep staff informed and aware.
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