Today January 9, 2023 marks the official opening date for the Children’s Contact Centre.

It is the first and only such purpose-built facility on the Tablelands.

The Children’s Contact Centre is a child-focused, safe space where children and parents experiencing separation can connect to establish or maintain relationships.

Parents or other family members can be involved in visitation with children at the Better Together centre.

Families engaged with the Family Law Court or who may have parenting agreements in place can also benefit from accessing the centre.

Changeover of care for children between parents can also be arranged on a regular basis.

The centre is staffed by professional social workers who are trained in observing family dynamics and ensuring both the child and parent’s care, privacy and security.

The services provided by the centre include supervised visits for children with their non-residential parent (both on and off-site); overseeing changeovers between parents sharing the care of their children; Family Law court reports and further referrals to appropriate services. At all times, the child’s wellbeing and safety is prioritised.

The Children’s Contact Centre is at our Mabel St community hub, converting an existing building utilised as a meeting room into cosy welcoming and private age-appropriate rooms where parents and children can enjoy their time together. Art and craft activities will be available for children in these rooms.

The safety and security of the Centre’s clients is a main priority with a comprehensive security system and safety measures in place with 24/7 monitoring. This is to ensure that all children and their caregivers can engage in visitations and changeovers while having peace of mind that they are safe.

To access the Centre, parents and care-givers can self-refer, bearing in mind that both parties of the family unit must agree to contact the Centre. The Centre also accepts referrals from the Family Law Court, solicitors and support services.

You can rest assured that our staff are trained in maintaining professional discretion at all times and we have strong organisational policies and processes in place guarding your privacy.

Please call 4091 3850 for more information, email: or Contact Us.

More information about the centre here.

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